DUTIES AND RESPONSIBILITIES:
Handle inbound customer inquiries for a leading retail client, ensuring a professional and customer-focused experience
Deliver accurate and complete information by utilizing appropriate tools, resources, and established procedures
Occasionally promote additional products or services to existing customers based on their needs and interests
REQUIREMENTS:
Fluent/Native in English (C1 level), with strong proficiency in both written and spoken communication.
Prior experience in customer service is preferred
High school diploma or equivalent educational background
Competence in navigating computer systems and commonly used software applications
Demonstrates professionalism, a positive attitude, and a willingness to learn and adapt to new processes
Availability to work consistent overnight shifts
BENEFITS:
Competitive compensation package, including a base salary and opportunities for performance-based bonuses
Flexible work shifts designed to support work-life balance
Comprehensive benefits package based on role
Supportive and accessible leadership committed to employee development
Inclusive and community-focused work environment that values giving back
Opportunities for career advancement and continuous learning
Generous annual leave allowance (up to 25 days per year)
